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Have questions or general questions about your order?
Frequently Asked Questions
Shipping, Exchange and Payment
Can I cancel the order I placed from Milagron?
If your order has not been delivered to the cargo, you can send your request by e-mail or you can contact us from our support lines every weekday between 09.00 - 18.00 Dec and cancel your order. Refunds, on the other hand, vary depending on the internal processes of the bank. We ask you to follow up these situations through your bank
Can I return the products I have purchased from Milagron?
It is our most basic principle that you will be happy as a result of your purchase from Milagron. If you want to return your product; the invoice date has not passed 14 days, the product packaging has not been damaged, the product protection tape has not been opened, the labels have not been removed and have not been used, you can send your products back to our address by filling in the return form with the resalability feature intact
Can I change the products I bought from Milagron?
You cannot exchange the products/products you have purchased from Milagron. You can return the related products for free and make a repeat purchase.
What are the refund policies?
The invoice date must not have exceeded 14 days.
- Cosmetics, food, underwear, swimwear/bikini, jewelry products cannot be returned.
- The product protection tape must not be opened.
- The product label and logos, if any, must not be removed.
- There should be no deformation in the product packaging or box.
- The product must be in a condition to be sold to a different customer again.
- Cosmetics, food, underwear, swimwear/bikini, jewelry products cannot be returned.
- The product protection tape must not be opened.
- The product label and logos, if any, must not be removed.
- There should be no deformation in the product packaging or box.
- The product must be in a condition to be sold to a different customer again.
Will I pay the shipping fee when returning the product?
No, the shipping fees for all your return transactions are covered by us.
When is the refund or refund of the product I canceled paid?
After the return of the product, if a user-generated error, deterioration or defect is not detected, the product price will be returned to your credit card or bank account within 10 business days of the legal time.
For the products you cancel, the product price will be refunded to your credit card or bank account within 10 business days after your request.
What are my payment options?
In all your purchases, you can make your payment by using a credit or bank card of a bank you want or with the option of transfer.
Will I pay the shipping fee?
All your purchases over 500 TL and shipping fees are covered by us.
What should I pay attention to during cargo delivery?
While shipping you the product; If there is a situation that can damage the crush, deformation, wetness or product, after checking your products by opening the parcel with the cargo officer
Take your product. If you receive any damage to the product or in the kol, together with the cargo authority
Keep a record and then deliver this report to us.
Can I pay at the door when taking delivery of the products?
No, unfortunately we don't have a payment option at the door yet.
Membership and Campaigns
Why should I be a member of Milagron?
We encourage you to become a member of Milagron and perform your exchanges after becoming a member to receive the most trending news on the Milagron world in a timely fashion, be able to contact you about your order, and transfer the order status updates on your behalf on a timely fashion.
Can I order without a membership?
Yes, you can shop without membership.
I forgot my password, what can I do?
By pressing the 'Forgot my password' button in our login section, you can start the new password process.
How can I use campaign and discount coupon codes?
On the cart page, you can use your campaign or coupon codes by entering your campaign code in the 'Coupon Code' field under the order summary screen and clicking the Apply option.
Can I have a gift package for my order? Can I add a gift note?
Yes, you can make your order a gift package and add a gift note.
Is it safe to shop from the Milagron world?
When you make a payment, all information about your credit card is encrypted using 128-bit SSL and automatically reaches the bank where payment transactions are made and is authorized. During this process, your information is only sent to the bank and is not stored by Milagron Ltd. Sti.
Do you keep my credit card information?
Your credit card information is not stored by Milagron Ltd. Sti.
Are my personal information safe in the Milagron world?
Your identity information during the membership registration and shopping is stored in accordance with the membership agreement.
Is VAT included in all product prices?
Yes, all product prices you see include VAT.
How can I be aware of campaigns and discounts?
When you become a member of Milagron, information about the campaigns and discounts on our site will be sent to your e-mail address and phone number you have notified.
Can I shop anywhere in Turkey?
Yes, you can shop anywhere in Turkey.
Can I get some information about the campaigns?
You can access our newsletter information from all of our campaigns through Milagron.com, or by following us through social media.
Our campaigns are not applicable in products of brands that do not discount. Our respective brands are: Bang Olufsen, Buster + Punch, Danish Fuel, Hiva Atelier, Manc, Theory11, Tuca's Home, Toyo Steel, Arcade1Up, Ottokraft, All Good, Burer, Mon Oncle, Moyha, Nui Yoga, Won Things.
